FAQ

How can we help?

Booty Calls: 1-888-689-5998
Tail Mail: hello@knickey.com
M - F 11am-5pm EST

Products & Fit

How does Wolf & Rose underwear fit?

Like a dream! So long as you find the perfect size. If you're between sizes, we recommend sizing up to the bigger size.

What materials are used to make your undies?

Knickey undies are made out of certified organic cotton and a small amount of elastane for beathability, stretch, and comfort.

How do I wash and care for my Knickey undies?

Keep your Knickeys cheeky clean by washing in cold water and hanging dry to save energy. In a pinch, they can go in the dryer too. For bonus points, environmentally friendly laundry detergents are highly recommended.

Orders

What is the status of my order?

Ooh, are we already at the whole "defining our status" phase? Chances are, we've probably already slid into your inbox. You should receive an order confirmation after you've completed checkout. From there, your order should ship within 1-2 business days. We ship Monday-Friday, excluding holidays. Once your order ships, you'll receive another email with a tracking number you can use to stalk your box via USPS

When will out of stock items be available again?

Sometimes the undies fly off the shelves faster than we can make them! Restock dates on out of stock items will vary by product. We recommend signing up for the Back-in-Stock email alert on each product page so you'll be the first to know when the items you've got your eye on are available again.

What if I want to change or cancel my order?

Even the best of us gets a case of buyer's remorse. If you want to cancel or change your order, please contact our customer service team as soon as possible after receiving your order confirmation. We'll do our best to make your changes. However, once an order has been shipped, well, the ship has sailed.

I placed my order but haven't received my confirmation email. What next?

We're not ghosting you, we swear! If you haven't received a confirmation within a few hours of placing your order, please reach out to our customer service team for assistance.

What forms of payment do you accept?

We accept all major credit cards [Visa, Mastercard, Amex, Discover], as well as Paypal and Apple Pay.

Where else can I buy Wolf & Rose?

Knickey is direct-to-consumer, which means we sell our products exclusively through our own platform.

Do you offer Gift Cards?

Yes! Buy them here ! You can purchase 1 pair or 3, 7 pair pack.

I can't find my login, help!

Reset your password here.

How many is a pair of boxers or briefs ?

Good question. One pair of boxers or briefs is ONE boxer ONE brief/bottom.

Shipping

How much is shipping?

Shipping costs are based on where you are located and calculated by the shipping calculator. We currently ship from. Venice Beach, CA and also offer pick up and local delivery.

Where do you ship to?

We ship all over the world!

What if something I ordered arrived damaged?

Your bum deserves perfection. If your Wolf & Rose underwear arrive damaged, please reach out to our customer service team and we'll make it right!

What are your shipping methods?

We ship domestically with the USPS and internationally with DHL or USPS Global Express.

What kind of packaging is used for shipping?

We ship with as minimal packing as possible. We use 100% home compostable shipping bags, and all unprocessed natural recycled paper for product packaging.

Returns & Exchanges

How does the First Pair Guarantee work?

If you’re a Wolf & Rose new customer, you can try one pair and exchange that pair for size or style at our cost. We'll pay for the shipping.

Do you accept refunds?

We can not process refunds, but we want you to be happy so you may exchange your unworn and packaged pairs for anything else we offer or save the credit for the future. If it is your first pair, please read about our First Pair Guarantee above.

How do I start a return?

Visit the Knickey Returns Center to start a return and we'll send you a pre-paid shipping label. Just be nice and send them back our way within 30 days! When you send your Knickey undies back, only 1 item of each unique style and size should be opened. Any duplicate pairs should be unopened with the belly bands intact. Shipping costs are on us if you'd like to exchange or receive store credit, but if you'd like a refund, the cost of return shipping will be deducted from your refund total. Returning from outside the US? See our international returns policy.